Accessibility
Fan Guide
We at the Arena are committed to creating an inclusive, accessible, and enjoyable experience for every fan. This comprehensive guide is intended to make accessibility information easier to find, understand, and utilize as you plan your visit.
Below, you’ll find information about accessible ticketing, seating, parking, entrances, restrooms, assistive services, sensory accommodations, service animals, and how to contact our Accessible Services Team. Our goal is to make it easier for you to enjoy the event with ease and confidence.
If you have questions before or during your visit, our team is here to help. Please contact the Accessible Services Team at (800)111-2222 or accessibility@arena.com.
Tickets - How to Buy
Accessible
Seating
Accessible
Parking
Entrances
Disability Aids & Services
Wayfinding
Restrooms
Maps
Contact Info
Feedback
-
Accessible seating for single game, season ticket, and special events may be purchased through the same ticketing process as all other seating, including online at ticketing website, by phone at ticket office phone number, or in person at the Venue Box Office.
When purchasing tickets online, fans can select accessible seating options using the seating map and available filters. Accessible seating locations are available throughout the venue at a variety of viewing angles and price levels, subject to availability. For each accessible seating ticket, three additional tickets for companion seats in the same row that are contiguous with the wheelchair space can be purchased, provided that at the time of purchase there are three such seats available. Else, companion seats can be purchased for closest available seating.
Fans who need assistance purchasing accessible seating, companion seating, or tickets for a group that includes a guest with a disability may contact the Box Office or Accessible Services Team for support.
-
Accessible seating is reserved for guests with disabilities and their companions. We ask that guests purchase accessible seating only when they or a member of their party requires the features of an accessible seating location.
To help preserve accessible seating for guests who need it, we reserves the right to address misuse of accessible seating or misrepresentation of a disability. We reserve the right to take appropriate action regarding misrepresentation, which may result in relocation, revocation of tickets or ejection. Guests who have questions about accessible seating, companion seating, or seat relocation should contact the Box Office or Accessible Services Team.
Our goal is to ensure that accessible seating remains available and usable for the fans who rely on it.
-
Accessible seating is available throughout the Arena. These seating locations are designed for guests who use wheelchairs, scooters, walkers, or other mobility devices, as well as guests who may need step-free access or accessible companion seating.
Accessible seating areas are shown on the venue seating map using the accessible seating symbol. Fans can view available accessible seating during the ticket purchasing process or contact the Box Office for assistance.
Accessible seating is available at these locations:
Lower Level: Sections: 100, 105, 109, 113, 116
Middle Level: Sections: 200, 203, 206, 208, 211, 214, 216, 221
Upper Level: Sections: 302, 304, 306, 309, 311, 315, 318, 321, 326
Premium Areas: Suites / Club / Loge
-
Accessible parking spaces are available in the designated parking areas near the Arena on a first-come, first-served basis as shown below. Parking cannot be purchased in advance.
Parking staff will be able to help direct guests to available accessible parking areas. Fans should enter through the south of arena entrance.
Accessible parking areas:
Lot A: Located near Gate 1
Lot B: Located near Gate 2
Lot D: Located near Main Entrance
East Garage: Located on East Drive road
West Garage: Located on Arena Way
Accessible routes are available from designated parking areas to the nearest accessible entrances. Please follow posted signage or ask parking staff for directions.
-
Accessible drop-off and pick-up areas are available near the Arena for guests who need closer access to an entrance.
The primary accessible drop-off and pick-up area is located near Lot B / North Entrance. This area provides a shorter route to the venue entrance and is recommended for guests using wheelchairs, mobility devices, or those who have difficulty walking long distances.
-
Public transportation and rideshare options are available for guests attending events at the Arena outside the South Entrance at gate D.
Fans are encouraged to confirm accessibility features, schedules, and drop-off locations directly with the transportation provider before traveling.
The Arena offers shuttle service from remote parking areas. This shuttles service is accessible and located at gates A, B, and C.
-
Accessible entrances are available at the Arena. These entrances provide shorter routes, elevator access, or easier access to accessible seating areas. Venue staff outside the arena can help direct guests to the best entrance for their seating location.
Recommended accessible entrances:
Gate 1 / Main Entrance: Closest to West Garage, Lot D and Guest Services
Gate 3 / North Entrance: Closest to Lot A & B accessible parking
Gate 4 / East Entrance: Closest to East Garage accessible parking
All guests are subject to the venue’s carry-in and security screening policy. Those Guests who choose not to or who are unable to go through a walk-through metal detector have the option of being manually checked with a hand-held metal detector or a physical pat-down. Medically necessary items are permitted after inspection. Guests bringing medical supplies, mobility equipment, or disability-related items should notify security staff during screening.
Carry-in policy: [link]
Bag policy: [link]
-
Accessible restrooms are available throughout the Arena on each public concourse level. Family restrooms and companion care restrooms are also available for guests who need assistance from a companion or caregiver.
Accessible restrooms include features such as accessible stalls, grab bars, accessible sinks, and wider routes.
Accessible restroom locations:
Lower Concourse: Near Sections 104, 114
Middle Concourse: Near Sections 205, 208, 217
Upper Concourse: Near Sections 309, 315, 321, 328
Event Level: Available for authorized guests
-
Assistive Listening Devices are available at the Arena for no charge. Devices may be checked out at Guest Services on the main concourse. A valid photo ID or credit card is required as a deposit when borrowing a device and will be returned when the device is brought back after the event.
Available assistive listening options include:
Ear speaker
Stereo headset
Neckloop
Handheld radios
-
The Arena offers wheelchair escort assistance from designated entrance locations to seating areas. This service is intended to assist guests who need help traveling from the entrance to their seat or from their seat to an exit.
Wheelchair escort services are provided by venue staff and do not include a wheelchair for use throughout the full event. Guests who require a wheelchair, scooter, or mobility device for the duration of the event should bring their own device.
To request wheelchair escort assistance, guests may contact the nearest venue staff member upon entry.
-
Captioning is displayed on video boards for fans who are deaf or have hearing loss. Captioning is also provided on televisions throughout the Arena.
Depending on the event, captioning may be displayed on venue ribbon boards, scoreboards, handheld devices, mobile devices, or another designated platform.
-
Venue information, schedules, menus, or event materials are available in Braille, large-print, or alternative-format upon request through the Accessible Services Team. We recommend you make requests as soon as possible, or no later than 3 days in advance of the event.
-
The Arena offers sensory support resources for guests who may benefit from a quieter or more controlled environment during events.
Sensory kits may include items such as noise-reducing headphones, earplugs, fidget tools, sunglasses, communication cards, or other calming items. Kits may be checked out from Guest Services.
A sensory room or quiet area is available at room 401 in the left field concourse for guests who need a break from crowd noise, lights, or event stimulation. Fans interested in utilizing the Sensory Kits or Sensory Room may visit the Guest Services Booth near Section 101.
-
Sign language interpreters is available upon request for certain events at the Arena.
Guests who need sign language interpretation should contact the Accessible Services Team as early as possible before the event. We recommend no later than 2-3 weeks in advance. Advance notice helps the venue coordinate interpreter availability, seating location, and sightlines.
For ticketed events, guests requesting interpreters may be seated in or near a designated area to ensure clear visibility of the interpreter and event.
-
Service animals are welcome at the Arena. A service animal is a dog or miniature horse that is individually trained to do work or perform tasks for a person with a disability.
Individuals with disabilities shall be permitted to be accompanied by their service animals in all areas where members of the public, fans, or invitees, as relevant, are allowed to go.
A service animal shall be under the control of its handler. A service animal shall have a harness, leash, or other tether, unless either the handler is unable because of a disability to use a harness, leash, or other tether, or the use of a harness, leash, or other tether would interfere with the service animal’s safe, effective performance of work or tasks, in which case the service animal must be otherwise under the handler’s control (e.g., voice control, signals, or other effective means).
We may ask an individual with a disability to remove a service animal from the premises if: The animal is out of control and the animal’s handler does not take effective action to control it; or The animal is not housebroken.
We may make two inquiries to determine whether an animal qualifies as a service animal. If the animal is required because of a disability and what work or task the animal has been trained to perform.
The Service animal relief area is located on the main concourse on the east wing.
-
TTY telephone access is available for fans at our main Guest Service booth.
-
Wheelchair and mobility device storage is available for guests who transfer from a wheelchair or mobility device into a fixed seat.
Guests who need to store a wheelchair, walker, scooter, or other mobility device during an event should speak with an usher or Guest Services staff member within their seating area. Staff will help identify a storage location that does not block aisles, exits, accessible routes, or emergency pathways.
-
Electrical outlets for guests who need to charge wheelchairs, scooters, or other medical equipment are be available at all Guest Services Booths in the Arena and at the following wheelchair accessible seating areas 100, 109, 200, 211, 302, and 315.
Venue staff can assist with identifying closest available charging locations. Fans should bring any required charging cables or adapters for their equipment.
-
Complimentary entry will be provided to government-funded personal care attendants whose attendance is required to enable ticketed fans that require PCA services to attend games at the Arena. PCAs will be seated with the fans they are assisting.
Please make PCA ticket requests at the time of fans ticket purchase by contacting the Arenas Accessibility Services team.
-
Accessible ATMs are available inside the Arena. ATMs are located along public concourses and are positioned to provide accessible approach and use where available.
ATM locations:
Lower Concourse near Section: 106
Middle Concourse near Section: 119
Upper Concourse near Section: 314
Club Level: near Club Lobby
-
Accessible water fountains and bottle-filling stations are available throughout the Arena.
Water fountain / bottle-filling locations:
Lower Concourse near Sections: 103, 111, 118
Middle Concourse near Sections: 203, 211, 221
Upper Concourse near Sections: 308, 316, 327
Club Level: near C6 and C13
Guests who need assistance locating a water fountain or bottle-filling station may ask Guest Services or venue staff.
-
The Arena provides wayfinding signage throughout the venue to help guests locate seating sections, restrooms, elevators, guest services, concessions, accessible routes, and exits.
Accessible route signage is posted in key areas to direct guests to elevators, ramps, accessible entrances, and accessible seating locations.
Guests who need assistance navigating the venue may ask any Guest Services staff member, usher, or security representative.
-
Elevators and Escalators are available for fans who need access to seating areas, premium levels, upper concourses, restrooms, and other public areas.
Elevator locations:
Elevator A: Near Gate 1
Elevator B: Near Gate 3
Elevator C: Near East Entrance
Elevator D: Near West Entrance
Escalator locations:
Escalator A: Near Gate 2
Escalator B: Near Gate 4
-
Accessible ramps are available in select areas of the Arena to support step-free movement between public areas. Guests should follow accessible route signage or ask venue staff for the nearest ramp location.
Ramp locations and where they lead:
Exterior route from Lot A to Gate 1 allowing entry
Main Concourse near Section 102 allowing entry to seating areas
Accessible seating platform near Sections 114–116 allowing entry to seating areas
-
Concession stands are available throughout the Arena, including accessibility features designed to serve guests using wheelchairs or mobility devices.
All concession stands have aids such as pens and paper, menus with Braille and/or large print and a reader to provide assistance in communicating. Staff can assist guests who need help reaching items, reading menus, completing a purchase, or carrying items back to the seating area. Mobile ordering may also be available for select events.
Guests with dietary needs or medical food-related questions should contact Guest Services before the event or speak with venue staff during the event.
-
Arena staff are trained to assist guests during emergencies. In the event of an emergency, guests should follow instructions from venue staff, public address announcements, video board messaging, and emergency personnel.
Guests who need assistance evacuating or relocating during an emergency should notify the nearest usher, security officer, or Guest Services representative.
First Aid stations are available during events and staffed by trained medical personnel.
First Aid locations:
Lower Concourse near Section: 109
Middle Concourse near Section: 215
Upper Concourse near Section: 218
Contact for Accessible Services Team
The Accessible Services Team is available to help guests plan their visit, request accommodations, ask accessibility-related questions, and receive assistance on event day.
Contact the Accessible Services Team at (800)111-2222 or accessibility@arena.com.
On event day, visit a Guest Services Booth or speak with the nearest usher, security officer, or staff member
Guest Services Booth locations:
Main Concourse near Section: 101
Upper Concourse near Section: 215
Club Level: near Club Lobby]
Way to Provide Feedback
The Arena welcomes feedback about accessibility, guest experience, and ways we can improve.
Feedback helps the venue identify barriers, improve services, and continue creating a better experience for all fans.
Guests may share feedback after an event by contacting the Accessible Services Team, completing the online feedback form, or speaking with Guest Services during the event.
If your feedback is related to an issue during an event, please include the event name, date, seating location, and a description of what happened so the team can follow up appropriately.
Accessibility feedback form: arena.com/feedback-form
Email: accessibility@arena.com
Phone: (800)111-2222